/*
  Support feature skin — the minted product's re-skin point.

  Restyled onto the ZiePieUI design system (README, "Design system"): everything reads
  DS tokens; the layout language follows the Rev 2.0 support surface — card rows with
  status accent bars, flat white thread cards, mono metadata, a bordered composer.
  Structure/behavior (five pages, DTO-computed badge collapse, empty-state distinction,
  no-priority rule) remains the template contract.
*/

/* ── Status badges (DTO tone classes) — mono uppercase soft pills ────────── */
.support-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 4px 9px;
    border-radius: 7px;
    font-family: var(--font-mono);
    font-size: 9.5px;
    font-weight: var(--fw-semibold);
    letter-spacing: .04em;
    text-transform: uppercase;
    white-space: nowrap;
}

.support-badge-open {
    background: var(--status-info-soft);
    color: var(--status-info-text);
}

.support-badge-awaiting {
    background: var(--status-warning-soft);
    color: var(--status-warning-text);
}

.support-badge-resolved {
    background: var(--status-success-soft);
    color: var(--status-success-text);
}

.support-badge-closed {
    background: var(--surface-tertiary);
    color: var(--text-secondary);
}

.support-unread-dot {
    display: inline-block;
    width: 7px;
    height: 7px;
    border-radius: var(--radius-pill);
    background: var(--brand-primary);
    vertical-align: middle;
}

/* ── Ticket list: card rows with a status accent bar ─────────────────────── */
.support-list {
    display: flex;
    flex-direction: column;
    gap: var(--space-5);
}

.support-row {
    display: block;
    width: 100%;
    text-align: left;
    background: var(--surface-primary);
    border: var(--rule);
    border-left: 3px solid transparent;
    border-radius: 14px;
    padding: var(--space-7) var(--space-9);
    cursor: pointer;
    transition: border-color var(--transition-fast), box-shadow var(--transition-fast);
    font-family: inherit;
    color: inherit;
}

.support-row:hover {
    border-color: var(--border-strong);
    box-shadow: var(--shadow-elevated);
}

.support-row.is-awaiting {
    border-left-color: var(--status-warning);
}

.support-row-meta {
    display: flex;
    align-items: center;
    gap: var(--space-4);
    margin-bottom: var(--space-2);
}

.support-row-num {
    font-family: var(--font-mono);
    font-size: 11px;
    font-weight: var(--fw-semibold);
    color: var(--text-label);
}

.support-cat-pill {
    font-family: var(--font-mono);
    font-size: 9px;
    font-weight: var(--fw-semibold);
    letter-spacing: .06em;
    text-transform: uppercase;
    color: var(--text-label);
    background: var(--surface-sunken);
    border-radius: var(--radius-sm);
    padding: 3px 8px;
    white-space: nowrap;
}

.support-row-subject {
    font-size: 15px;
    font-weight: var(--fw-semibold);
    color: var(--text-primary);
}

.support-row-foot {
    display: flex;
    align-items: center;
    gap: var(--space-4);
    margin-top: var(--space-2);
    font-size: var(--fs-body-sm);
    color: var(--text-label);
}

.support-lastact {
    margin-left: auto;
    font-family: var(--font-mono);
    font-size: 11px;
    color: var(--text-label);
    white-space: nowrap;
}

/* ── Thread: flat white cards; the author accent bar carries identity ────── */
.support-thread-message {
    background: var(--surface-primary);
    border: var(--rule);
    border-left: 3px solid var(--border-strong);
    border-radius: 14px;
    padding: var(--space-7) var(--space-8);
    margin-bottom: var(--space-6);
}

.support-thread-message.support-author-requester {
    border-left-color: var(--brand-primary);
}

.support-thread-message.support-author-agent {
    border-left-color: var(--brand-dark);
}

.support-thread-message.support-author-firmcolleague {
    border-left-color: var(--brand-accent);
}

.support-message-author {
    font-size: 13.5px;
    font-weight: var(--fw-semibold);
    color: var(--text-primary);
}

.support-message-time {
    font-family: var(--font-mono);
    font-size: 11px;
    color: var(--text-label);
}

.support-message-body {
    white-space: pre-wrap;
    font-size: 14px;
    line-height: 1.65;
    color: var(--text-secondary);
    margin-top: var(--space-3);
}

.support-attachments {
    list-style: none;
    margin: var(--space-4) 0 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: var(--space-2);
    font-size: var(--fs-body-sm);
}

.support-attachments a {
    color: var(--text-link);
    text-decoration: none;
}

.support-attachments a:hover {
    text-decoration: underline;
}

/* ── Detail header card ──────────────────────────────────────────────────── */
.support-detail-head {
    background: var(--surface-primary);
    border: var(--rule);
    border-radius: var(--radius-xl);
    padding: var(--space-9) var(--space-11);
    margin-bottom: var(--space-7);
}

.support-detail-title {
    font-family: var(--font-display);
    font-weight: var(--fw-medium);
    font-size: 23px;
    letter-spacing: var(--ls-display);
    color: var(--text-primary);
    margin-top: var(--space-2);
}

.support-detail-meta {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: var(--space-4);
}

.support-detail-sub {
    font-family: var(--font-mono);
    font-size: 11px;
    color: var(--text-label);
    margin-top: var(--space-4);
}

/* ── Composer ────────────────────────────────────────────────────────────── */
.support-composer {
    background: var(--surface-primary);
    border: var(--rule);
    border-radius: 14px;
    padding: var(--space-6) var(--space-7);
}

.support-composer textarea {
    width: 100%;
    border: 0;
    background: transparent;
    font-family: inherit;
    font-size: 14px;
    line-height: 1.6;
    color: var(--text-primary);
    resize: vertical;
    min-height: 88px;
}

.support-composer textarea:focus {
    outline: none;
}

.support-composer-bar {
    display: flex;
    align-items: center;
    gap: var(--space-4);
    border-top: 1px solid var(--surface-tertiary);
    padding-top: var(--space-4);
    margin-top: var(--space-3);
}

.support-composer-note {
    flex: 1;
    font-size: 11px;
    color: var(--text-label);
    text-align: center;
}

/* ── Help Center: topic cards ────────────────────────────────────────────── */
.support-category-card {
    display: block;
    background: var(--surface-primary);
    border: var(--rule);
    border-radius: var(--radius-lg);
    padding: var(--space-7) var(--space-8);
    height: 100%;
    color: inherit;
    text-decoration: none;
    transition: border-color var(--transition-fast), box-shadow var(--transition-fast);
}

.support-category-card:hover {
    border-color: var(--brand-primary);
    box-shadow: var(--shadow-card);
    color: inherit;
}

/* ── Create form ─────────────────────────────────────────────────────────── */
.support-form {
    display: flex;
    flex-direction: column;
    gap: var(--space-7);
}

.support-form .validation-message {
    color: var(--text-danger);
    font-size: var(--fs-label);
    margin-top: var(--space-2);
}

/* ── Help Center composition ─────────────────────────────────────────────── */
.support-search {
    margin-bottom: var(--space-11);
}

.support-search .form-input {
    flex: 1;
}

.support-section-title {
    font-family: var(--font-display);
    font-weight: var(--fw-semibold);
    font-size: var(--fs-card-title);
    color: var(--text-primary);
    margin: var(--space-9) 0 var(--space-5);
}

.support-articles {
    gap: var(--space-4);
    margin-bottom: var(--space-9);
}

.support-article-body {
    font-size: var(--fs-body-sm);
    color: var(--text-secondary);
    margin-top: var(--space-2);
}

.support-topic-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(220px, 1fr));
    gap: var(--space-5);
}

.support-confirm-note {
    font-size: var(--fs-body-sm);
    margin-bottom: var(--space-7);
}

.support-confirm-actions {
    justify-content: center;
}

/* ── Layout helpers ──────────────────────────────────────────────────────── */
.support-narrow {
    max-width: 40rem;
}

/* The one deliberately centred surface: a post-submit confirmation card. Every other
   screen inherits the page canvas's single left gutter (portal.css, "Page canvas"). */
.support-confirm {
    max-width: 34rem;
    margin: 0 auto;
    padding: var(--space-14) 0;
    text-align: center;
}

.support-confirm-num {
    display: inline-block;
    font-family: var(--font-mono);
    font-size: 22px;
    font-weight: var(--fw-semibold);
    color: var(--brand-on-soft);
    background: var(--brand-primary-soft);
    border-radius: var(--radius-md);
    padding: var(--space-3) var(--space-7);
    margin: var(--space-4) 0;
}

.support-row-clickable {
    cursor: pointer;
}